Bulgaria
Canada
Latvia
Malta
Romania
Serbia
Leading the Charge in Live Casino Operations as a Control Room Operator with Unmatched Precision
Role Description:
We are seeking a vigilant and experienced individual to join our team as a Control Room Operator. In this role, you will be responsible for supervising and verifying operational activities within our live casino studios, ensuring that all games are conducted smoothly and in compliance with company standards. You will handle real-time issues, support management, and maintain an up-to-date understanding of all procedures and game requirements.
Responsibilities:
- Operational Oversight: Monitor and verify all studio activities according to the organizational standards, ensuring smooth operations.
- Issue Management: Respond promptly to table calls, resolving issues quickly to minimize disruptions in gameplay.
- Standards Enforcement: Maintain and enforce the company’s game standards during all live sessions.
- Incident Reporting: Log and report any operational incidents or discrepancies, ensuring accurate records.
- Management Assistance: Support CRO Specialists, Shift Managers, and team leaders with operational tasks to ensure efficiency.
- Knowledge Maintenance: Stay updated on all procedures, rules, promotions, and game strategies to ensure compliance.
Candidate Requirements:
- Industry Experience: At least 1 year of experience in the Casino LIVE/Online industry.
- Knowledge Proficiency: Understanding of games and procedures.
- Communication Skills: Advanced written and verbal communication skills in English and Serbian.
- Technical Skills: Proficiency in PC operations and Microsoft Office.
- Management Experience: Experience in a supervisory or management role is advantageous.
Nice to have:
- Technical Background: Familiarity with live casino technology or control room systems.
- Higher Education: A higher degree or advanced education related to management, operations, or a relevant field.
Benefits:
- Competitive Salary.
- Paid Training to ensure you are well-versed in the company’s quality standards and procedures.
- Private health insurance
- Career Development: Continuous improvement and growth opportunities within a leading international tech company.
Ready to Elevate Your Career? Join ARRISE Today!
About Us
ARRISE is a leading supplier of player-favorite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar, with offices around the world—including Malta, Romania, India, Canada, and Bulgaria—we are a global team of over 5,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse driven to deliver.
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