Forum and Community Manager

The role: 
We are looking for a dynamic and knowledgeable Forum & Community Manager with a deep understanding of the iGaming industry, particularly in the slots & Live Casino segments. The ideal candidate will be responsible for managing and growing our player community across various web platforms, including 3rd party affiliates & discord channels. This role requires someone who is not only familiar with social media and community engagement strategies but also understands the nuances of iGaming. 

 

Location: Malta, Serbia or Romania

Responsibilities:

Community Engagement:

• Foster and nurture a vibrant online community by actively engaging with communities, participating and responsively communicate with a fan audience to build brand loyalty and advocacy.
• Become a lead moderator in affiliate sites and relevant forums to ensure Pragmatic Play products are promoted in the right way.
• Moderate conversations with players across various social media platforms, including Discord, ensuring a positive and engaging environment.
• Join and actively participate in relevant social media channels to engage with the community, answer queries, and provide support.
• Escalate any challenges or significant issues to the relevant departments within the business.

Content Management:

• Create, curate, and moderate content specifically designed to engage followers.
• Develop and implement social media & community strategies to increase audience engagement and player retention.
• Create and share engaging content related to our slot games & Live Casino Vertical.

Player Support:

• Respond to player inquiries promptly and effectively, provide assistance and solutions to enhance their gaming experience.
• Monitor and manage the community of players, ensuring their feedback and suggestions are communicated to the business.

Research and Analysis:

• Scan and analyse the largest iGaming communities to stay updated on industry trends, player preferences, and potential areas for improvement.
• Analyse data to assess community engagement and provide regular reports and insights on social media performance to the marketing team.

• Relevant degree in Marketing, Communications, Journalism, or a related field.
• Proven experience in content management, social media management, or community management.
• Experience in a similar role within the iGaming sector is highly desirable.
• Proficient in using social media platforms such as Discord or similar, for community management.
• Must be familiar with iGaming affiliate websites and how they manage communities.
• Excellent communication skills in English, both written and verbal.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Experience with graphic design, video editing, or other multimedia content creation tools is a plus.
• Strong analytical skills with the ability to interpret data and derive actionable insights.
• Passionate about gaming and familiar with online casino communities.
• Self-motivated, proactive, and able to work independently.
• Strong problem-solving skills and the ability to handle challenging situations with tact and professionalism.
• Team player with excellent interpersonal skills and the ability to collaborate effectively across teams.
• Passion for community building, customer engagement, and brand advocacy.

About us:
ARRISE powers Pragmatic Play, a leading supplier of player-favourite content to the iGaming industry.
 
We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, Serbia, Latvia, India, Canada and Bulgaria, we are a global team of over 5,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is driven to deliver.
 
This role is with the ARRISE group powering Pragmatic Play. 

 

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