Head of Operations (iGaming industry)



The role: 
Join our dynamic team as the Head of Operations, where you will play a pivotal role in shaping and driving our operational strategy. This high-energy position is perfect for someone passionate about operational excellence and eager to make a significant impact in a fast-paced environment. We’re looking for a leader who thrives in driving efficiency and fostering cross-functional collaboration. 

Locations: Sofia, Bucharest, Malta, Gibraltar

Key Responsibilities:

  • Strategic Leadership: Lead the development and execution of both short-term and long-term operational strategies, ensuring alignment with our organizational goals. 
  • Process Innovation and Standardization: Innovate and standardize business processes across different departments, enhancing operational efficiency and effectiveness.
  • Technology Integration: Manage the adoption and optimization of technology solutions, ensuring the seamless operation of our digital tools and systems.
  • Documentation and Training: Regularly update process documentation and training materials, ensuring all teams have the resources needed to excel.
  • Cross-Functional Collaboration: Act as a linchpin between various departments such as Product, Technology, Sales, Marketing, and Customer Support, ensuring cohesive operations and goal alignment.
  • Issue Resolution: Lead the charge in resolving cross-departmental issues, maintaining operational continuity and excellence.
  • Cultural Development: Cultivate a culture centered on continuous improvement, innovation, and operational excellence.

Key skills:

  • Exceptional Organizational Acumen: Your keen attention to detail and organizational skills enable you to set up efficient processes, ensuring team access to necessary resources and adherence to deadlines. 
  • Leadership and Communication: With your strong project management and interpersonal skills, you excel at leading diverse teams and aligning them towards common objectives. Experience in project management is beneficial but not mandatory. 
  • Dynamic and Adaptable: Your ambition and high standards make you thrive in a dynamic environment. You’re adept at adapting to evolving business needs. 
  • Proactive Problem-Solver: Your proactive, can-do approach to challenges exemplifies your readiness to take action. 
  • Passion for i-Gaming: A love for gaming and a desire to be part of a winning team drive you. 
About us:
ARRISE powers Pragmatic Play, a leading supplier of player-favourite content to the iGaming industry.   
We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada, Latvia, Serbia and Bulgaria, we are a global team of over 5,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is driven to deliver.   
This role is with the ARRISE group powering Pragmatic Play.  

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