IT Support Specialist


About us:
ARRISE powers Pragmatic Play, a leading supplier of player-favorite content to the iGaming industry.
We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada, and Bulgaria, we are a global team of over 4,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is driven to deliver.
This role is with the ARRISE group powering Pragmatic Play.


  • Offer first- and second-level technical support for hardware, software, and networking issues. Troubleshoot problems reported by users through various communication channels (email, phone, ticketing system, etc.) and escalate complex issues when needed.
  • Monitor and manage network infrastructure, including routers, switches, firewalls, and wireless access points. Identify and resolve network performance issues, ensuring minimal downtime.
  • Assist with the setup, configuration, and maintenance of computers, printers, servers, and other IT equipment. Replace or repair defective components as needed.
  • Install, update, and configure software applications. Resolve software compatibility issues and ensure proper software licensing.
  • Assist with network-related tasks, including connectivity issues, IP configuration, and network hardware maintenance.
  • Manage Active Directory objects, such as user accounts, groups, and organizational units.
  • Assist in setting up, configuring, and maintaining IT infrastructure, including servers, storage devices, and virtualization platforms. Replace or repair faulty hardware components when needed.
  • Keep in touch with the ISP supplier in case of internet connection dysfunctionalities.
  • Respond in due time to incidents and secure that there are no violations regarding SLA.
  • Install, update, and configure software applications on Windows and Linux platforms.
  • Administer Windows and Linux-based systems, including user account management, permissions, file systems, and security configurations. Maintain optimal system performance through regular updates and patches.
  • Document solutions to common problems and maintain a knowledge base for internal use. Share knowledge and best practices with team members to foster a collaborative environment.
  • Stay updated with the latest industry trends, technologies, and certifications. Actively pursue relevant training and certifications to enhance skills and contribute to the team’s success.
  • Minimum of 3 years of experience in IT support, with a focus on networking, Windows systems, and Linux administration.
  • Strong understanding of network concepts, including TCP/IP, DHCP, DNS, VPN, routers, switches, and firewalls. Experience with network monitoring tools and network troubleshooting.
  • Proficiency in Windows Server environments, including Active Directory, Group Policy, and PowerShell scripting. Experience with MCSA-level tasks such as server setup, maintenance, and security.
  • Hands-on experience with Linux systems (e.g., Ubuntu, CentOS, Red Hat), including user management, system updates, shell scripting, and basic system configuration.
  • Familiarity with virtualization technologies such as VMware or Hyper-V. Understanding of virtual machines, snapshots, and resource management.
  • Good verbal and written communication skills. Ability to explain technical concepts to non-technical users in a clear and understandable manner.
  • A customer-centric approach with a positive attitude. Ability to interact professionally with users at all levels and provide effective support.
  • Ability to work effectively as part of a team, collaborating with other IT specialists and cross-functional teams. Willingness to share knowledge and contribute to team success.
  • Ability to document processes, solutions, and user guides in a clear and organized manner. Experience with helpdesk or ticketing systems is a plus.
  • Availability to work shifts (including night, weekends, legal holidays).

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